Creating, editing or deleting a transaction
In this article, learn how to:
We recommend scheduling transactions one day in advance. The five-day processing timeline begins when the transaction is processed – not when it's scheduled.
Transactions are "batched" to the bank at 11 a.m. to be posted that day and again at 4 p.m. to be processed the following day.
If you are deleting a recurring payment, first check the History tab for your customer to see if any payments have been processed.
Deleting a recurring schedule will not cancel payments that have already been processed – those payments have been sent to the bank and cannot be cancelled.
Once a transaction has been made, the process date and frequency cannot be edited. The transaction must first be deleted, and then re-created with the correct information
Creating a new transaction
Select New Transaction and input the required information:
Amount: the amount of the transaction of which you and your customer have agreed to
Process Date: the day the transaction will be pulled from your customer's account
Frequency: how often the transaction will repeat over time
Installments: how many times the transaction will be pulled from the customer's account. Leave this field blank if you would like to keep the transaction recurring indefinitely.
Add comments for your records on the transactions you create like "Rent" or "Tuition Payment for Fall 2019.”
Select Create Transaction and your transaction is now scheduled.
Editing or deleting a transaction
In the Customers area of your Rotessa account select the customer whose transaction you want to edit or delete.
Select the transaction amount. In the pop-up window, you may edit or Delete the transaction.
Save Transaction when completed.